slovenia sweden portugal iceland iceland germany germany estonia germany germany uk
Secure electronic identity
across Europe


Frequently Asked Questions

Stork itself

What is STORK?

STORK is an online environment which allows people to use their national electronic identity to establish new relationships online with foreign Government portals.

What does it mean?

These letters mean Secure idenTity acrOss boRders linked. STORK is the most well-known migratory bird.

Which countries are involved in STORK?

The consortium which is using the STORK environment is composed by the countries: Austria, Belgium, Germany, Estonia, Spain, Iceland, Italy, Luxembourg, Portugal, Sweden and Slovenia. Observers are France, the Netherlands and United Kingdom.

Are these the only countries?

These countries form the original partners in the STORK project. Since January 2010 the new partners are Finland, , Lithuania, and Slovak Republic.

Which portals have STORK integrated?

Each portal of each European country that participates in STORK pilot services is hosted in the relevant pilot microsite. So it is easy for potential users to connect to the relevant portal of the country they are interested in reaching, authenticate themselves and enjoy the pilot’s services.

Does STORK have an official website?

The official website for STORK is

Is there any difference between STORK and other eID management solutions?

Yes. The data delivered via the STORK environment is assured to be correct and they belong to a real person. Thus a service provider that receives this data can rely on it.

Pilot-specific questions

When can I start using any one of the pilots?

The pilots are now Live and you can start using them immediately.

Are the pilots easy to use and navigate for any user?

The pilots have been designed and developed in a way that any user / citizen can navigate easily.

What services does Pilot 1 “Cross border Authentication for Electronic Services” offer to users / citizens?

This pilot enables citizens to access services in a secure way, by using the electronic identity issued by their own country, while being in control of their own data.

What services does Pilot 2 “SaferChat” offer to users / citizens?

SaferChat makes online communication for children and teenagers as safe as possible. Students participate in class projects where they interact with peers from other countries, by using a chat room and work area restricted to their age group.

What services does Pilot 3 “Student Mobility” offer to users / citizens?

Through this pilot, students can access academic or administrative services of universities involved in STORK, by using their national electronic credentials. These services include on-line registration, virtual library facilities, transcripts of records etc.

What services does Pilot 4 “Cross Border eDelivery” offer to users / citizens?

This pilot enables citizens of one country to access the eDelivery portal of other countries and receive administrative documents, by using their national electronic identity.

What services does Pilot 5 “Change of Address” offer to users / citizens?

It simplifies the process of notifying all the relevant entities about a change of address. It enables foreign citizens to use their electronic identities to log into the system in order to retrieve or update an Address Declaration.

What services does Pilot 6 “Commission Services” offer to users / citizens?

Through the integration of STORK with the European Commission Authentication Service (ECAS), citizens can utilize their electronic identities and gain access to services offered by the European Commission for public officials, businesses and organizations.

Which country participates in each pilot?

Pilot 1: Austria, Belgium, Estonia, Germany, Iceland, Portugal, Finland, Lithuania, France
Pilot 2: Austria, Iceland
Pilot 3: Austria, Estonia, Italy, Portugal, Spain
Pilot 4: Austria, Estonia, Luxembourg, Slovenia, Finland
Pilot 5: Estonia, Portugal, Slovenia, Spain, Sweden, Finland
Pilot 6: Austria, Belgium, Estonia, Germany, Iceland, Italy, Portugal, Slovenia, Spain and Directorate-General for Informatics

Where can I express my opinion about any of the pilots?

There are simple and advanced feedback forms in every pilot in any one of the participating countries’ language. You can use these forms to answer questions and comment on the pilot and the services you are using.

General concerns

I don’t know which country to select.

The country to select is your home country, the country that issued you with your national electronic identity credentials.

I selected my country, but I see pages in another language.

Try selecting your country again.

I don’t agree to send one of the data-items. What should I do?

The data being transferred is at the request of the portal you are trying to access. You are still in control of your data. If you don’t agree to send one of the data items then uncheck the box authorizing to send this data item. Or else cancel the transaction.

Can I oblige the STORK platform to delete my data?

No data about people are stored in the STORK platform, so there are no data to be deleted.

What data are stored in STORK about me?

No data. Your transaction is registered, and can be traced all through the platform, but instead of your personal data, just a hash is stored. Other data, like date and time of the transaction, are stored without hashing.

Is STORK secure?

Within the STORK project, a workgroup has continuously studied the security of the platform, and the measures required to guarantee its security. Additionally, the components are run by government institutions, which have to obey to national security standards.